Booking a session with VanCity Physio couldn't be easier! Simply visit our online booking portal, pick the service you're interested in and select a time. If we need any further details, we will be in touch to confirm.

Back pain is caused by many different factors, a physiotherapist will look holistically at your whole body to identify the source of the problem and work with you to solve it.

Our individual sessions are booked by the person who intends to receive the service. Our corporate bookings are made by businesses who want to offer our services to their staff. For corporate bookings, the allocated slots we will be there for allows team members and employees pick the time (from the available slots) that suits them.

Our team specializes in Posture Workshops and Workplace Ergonomics Demonstrations. If you'd like to book this service for your workplace contact us.

With more and more of us sitting at a desk all day for work, it can lead to tight hamstrings. Working with a physiotherapist can help to resolve this issue.

Vancity Physio is dedicated to providing world class service to our clients. The built-in messaging service in Physitrack allows our patients to message us at any time. Please allow up to 24 hours for us to respond, free of charge. We’re committed to going the extra mile for our clients!

Absolutely! We don't do direct billing but we will provide a receipt that can be used for reimbursement, depending on your plan.

Payments are made online via credit card. The credit card is stored on your profile and charged after your session. You will receive an email receipt to confirm payment has been made. You will use this receipt to submit to your third-party provider (Manulife, Green Shield, Pacific Blue Cross and many others).

In most cases, exercises will be prescribed to help promote long term muscle health. We use the PhysiApp Platform to deliver this exercise plan to clients. Clients receive an access code that allows them to login and view their tailored exercise plan. Clients can directly message us through the app with any questions relating to the exercise.

PhysiApp contains crystal clear and professionally narrated videos that detail how to perform the exercises correctly. Users can also opt in to notifications to remind them when it’s time to do their prescribed exercises.

IMS (Intramuscular Stimulation) is a technique that Physiotherapists use to release muscles that are causing chronic musculoskeletal or neuropathic pain. Before proceeding with IMS treatment on a client we will examine their unique needs and decide if IMS treatment is appropriate for their injury.

No matter what your question is, we’ll be happy to help! Simply fill out the form on our contact us page and we’ll get back to you as quickly as possible.

Through TelePhysio, we can assess your symptoms, observe how you move and diagnose your problem. It’s also perfect for providing advice and exercise prescription that can decrease or entirely eliminate your symptoms. In the unlikely event you continue to feel pain, we can arrange an in-person visit with one of our Physiotherapists where a 30-minute follow up is used for hands-on manual therapy. As we have already diagnosed your issue and provided education in symptom management, these 30 minutes are maximized toward the hands-on manual therapy that will usually fix the problem.

Our first appointment is an opportunity for you to describe the issue you’re having and for us to discover the most effective way to help you recover. Please wear loose fitting, comfortable gym-type clothing and complete our intake form in advance. Once you’re settled in, we will carry out a video assessment and discuss the issues you’ve been having. We will then proceed to a tailored treatment plan that is unique to your needs.

Though it’s a relatively new field in Physiotherapy, extensive research has already been conducted into TelePhysio. The results have been extremely positive! It’s proven to be just as effective as an in-person assessment, with the Physio’s experience and eye for physical cues allowing them to accurately assess the patient in the vast majority of cases. We’re firm believers in the potential of TelePhysio to reach and help more clients than traditional physiotherapy.

We offer in-person treatments at our clinic locations, as well as through our mobile physiotherapy service. Visit our booking page to select where you'd like to receive an in-person treatment.

We are very flexible. Please contact us for more information so that we may answer specific questions you may have

We also offer Mobile Physiotherapy, allowing you to receive treatment at your home or office. Check out our bookings page to select the location that works best for you.

We only accept online payments for our tele-physio service. If you arrange an in-person treatment, fees will be paid during your visit. 

We are happy to receive requests to add new locations to our in-person treatment options. Contact us at info@vancityphysio.com to discuss your individual needs.

Mobile Physiotherapy offers all the expert care of a physiotherapy appointment with added benefits. It's convenient, it saves time on travel, and clients can be treated in an environment they know.

We offer a complete Physiotherapy experience through our mobile clinics. We use a physiotherapy bed, intramuscular stimulation kit, kinesiology tape, exercise Bands, educational material, massage balls, myoballs, and rollers as part of our Mobile Physiotherapy service. We are committed to ensuring that you receive the treatment you need at the location that is most convenient for you.

Convenience is one of the biggest benefits of our Mobile Physiotherapy Service. We will work with you to find a time that works for you within our availability.

The privacy and safety of our clients are our top priorities. Our Mobile Physiotherapy Clinic comes equipped with a privacy curtain to ensure we maintain the highest standards of client privacy.

We handle all our client bookings online through JaneApp. This easy to use software allows clients to select their service, practitioner and date/time of service in a couple of simple clicks. The best part? It’s all online and accessed through our website.

Absolutely! We don't do direct billing but we will provide a receipt that can be used for reimbursement, depending on your plan.

We recommend wearing athletic wear or workout clothes that allow free movement and maximize comfort.