New Patients

First session with VanCity Physio? We want you to be relaxed and ready to begin the journey towards recovery. You’ll find all the details you need to know below.

What to Expect During Your First Session

Your first appointment is our opportunity to get to know each other a little better and discover the most effective way to help you recover. Once you've booked an appointment and created an account, the process will be smoothed by you completing our intake form in advance of your appointment. Once you’re settled in, we will carry out an in-person or video assessment and discuss the issues you’ve been having. We will then proceed to a tailored treatment plan that is unique to your needs. Want to keep up the progress in your own time? Love the enthusiasm! We’ll be happy to produce a rehab exercise program to follow.

Before your first appointment, please have the following on hand:

  • Your Provincial Care Card or Care Card Number
  • Doctor’s referral, if applicable
  • Your Extended Health Benefits Card
  • Diagnostic Imaging Results (X-Ray, CT Scan or MRI), if applicable
  • Comfortable, gym-style clothing (yoga pants, shorts, t-shirt)

Extended Health Care Benefits

Most extended benefit plans in British Columbia offer some coverage for physiotherapy. The amount of coverage and access to physiotherapy varies among plans. Please check your individual plan or contact your benefits provider for further information. VanCity Physio does not provide directly bill option at this time, users will need to submit their receipts for compensation.

Direct Billing

To ensure you are receiving the best possible treatment at Vancity Physio our therapists are licensed physiotherapists and we bill directly to most major health insurance providers. 

Please check with your insurance provider to see if a doctor’s referral letter is required before you book your session.

See our list of approved direct billing providers.

Cancellation Policy

We ask clients to provide at least 24 hours’ notice if they need to cancel or reschedule and appointment. Any cancellations beyond this point will be charged in full.

In-Person or Online?

Ranko and Tim both offer telephysio services, as well as being available for in-person physiotherapy appointments for patients located close to Downtown Vancouver. Please Contact Us to discuss your individual needs.

COVID-19 Guidelines

Have a look at all of the steps we are taking to ensure the safety of our clients and staff here.


We are available Monday – Friday (7am – 7pm) and Saturday/Sunday (8am – 2pm).

Need More Information?

Unsure about any aspect of your initial appointment? Contact us and we’ll be delighted to help!